Call Detection
A tracked number layered on top of your existing line, or direct VoIP integration, detects when a call ends without being answered.
Missed-Call Response System
Missed-call text-back for businesses that cannot afford slow follow-up.
When a lead calls and nobody answers, the tested workflow sends an approved response, captures context, and routes the opportunity to a booking or callback path.
What This System Does
A missed-call text-back system acknowledges the caller, captures the lead, and routes the next step.
Service businesses use this workflow when missed calls lack a clear follow-up path. An unanswered call triggers a branded SMS, logs the caller in your CRM, and offers a booking link or human callback. The weekly report shows missed calls, replies, booking events, and human follow-up status.
Best Fit
For teams losing jobs because response time is inconsistent.
Built for contractors, clinics, home services, local service companies, and operators where phone calls still create high-intent demand. If your phone rings during the workday but nobody can answer it consistently, this is the first system to deploy.
System Includes
- Missed-call detection trigger
- Branded text response after an unanswered call
- Lead capture and qualification flow
- Booking link or callback queue routing
- CRM update and owner notification
- Weekly missed-call recovery report
- Consent, identification, opt-out, and carrier-registration controls scoped to the deployment
How It Works Under the Hood
Five components, one workflow.
SMS Trigger
The phone provider reports the unanswered call, then the workflow sends your approved message with a booking link or callback option.
Lead Capture
Caller ID, timestamp, and any text reply are logged in your CRM so the callback queue keeps the context.
Routing Logic
If the caller engages, the system either books them directly or queues them for a human callback with full context. Owners are notified in real time on high-intent inbound.
Reporting
A weekly activity report shows missed-call volume, text reply rate, recorded booking events, and human follow-up status.
Measurement Plan
Use your call data to evaluate the workflow.
Baseline
Record missed calls, callback times, booked jobs, and average job value before launch.
Measure
Track sent messages, replies, booking clicks, human callbacks, and completed bookings.
Decide
Compare observed response and booking events with the monthly system cost, then adjust the message and routing rules.
Delivery Plan
Three build phases.
Audit Call Flow
Map the phone system, missed-call volume, callback process, CRM, and booking path. Identify where the response path breaks.
Build Recovery Workflow
Connect trigger, message logic, lead fields, routing, and human override points. Test against simulated and live calls.
Launch And Measure
Test real missed calls, monitor response events, and report exception paths. Adjust message timing and routing using the first 30 days of observed data.
Questions
What owners ask before they sign off.
How fast does the text response go out?
The automation starts after the phone provider reports an unanswered call. Tempered Edge tests the end-to-end response time before launch and records the result in the launch test record.
Will it work with my current phone system?
Compatibility depends on the carrier, number type, phone system, forwarding rules, and messaging requirements. The Edge Audit checks the current setup before any integration is proposed.
What happens to the lead after the text goes out?
The lead is captured in your CRM with caller ID, timestamp, and any reply text. If the caller engages, the system routes them to a booking flow or back to a human callback queue. Owners receive a weekly report showing missed-call volume, response rate, and bookings attributed to the workflow.
What does it cost and how is the result measured?
The system is included in Forge at $299 per month. The Edge Audit uses your missed-call volume, callback rate, booking rate, and job value to set the baseline. Any observed result depends on your call volume and sales process.
How do you handle SMS requirements?
We scope consent, identification, opt-out, recordkeeping, and carrier-registration controls for the deployment. Your business remains responsible for approving the message and confirming the legal requirements that apply to its customers and locations.
Next Step